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Transparency and trust are at the core of everything we do. Review our policies to understand how we protect your data and ensure compliance.

Privacy Policy

Last updated: October 24, 2025

Akol ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice assistant services.

1Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, billing address
  • Payment Information: Credit card details (processed securely by our payment provider)
  • Business Information: Business hours, services, FAQs, and other content you provide to configure your AI agent
  • Communications: Emails, support tickets, and other correspondence with us

1.2 Information Collected Automatically

  • Call Data: Call recordings, transcripts, duration, timestamps, and caller information
  • Usage Data: Features used, pages visited, actions taken within the platform
  • Device Information: IP address, browser type, operating system
  • Cookies: See our Cookie Policy for details

1.3 Information from Third Parties

  • Calendar integrations (Google Calendar, Outlook, etc.)
  • CRM integrations (Salesforce, HubSpot, etc.)
  • Analytics providers

2How We Use Your Information

We use the information we collect to:

✓Provide, maintain, and improve our services
✓Process transactions and send related information
✓Train and improve our AI models
✓Send promotional communications (with your consent)
✓Respond to your comments, questions, and requests
✓Monitor and analyze trends, usage, and activities
✓Detect, investigate, and prevent fraudulent activities
✓Comply with legal obligations

3How We Share Your Information

We may share your information with:

3.1 Service Providers

Third-party companies that perform services on our behalf, including payment processing, data analysis, email delivery, hosting, customer service, and marketing.

3.2 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

3.3 Legal Requirements

When required by law, subpoena, or other legal process, or to protect the rights, property, and safety of Akol and others.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4Data Security

We implement appropriate technical and organizational measures to protect your personal information:

End-to-end encryption for call recordings and transcripts
SOC 2 Type II certified infrastructure
Regular security audits and penetration testing
Employee access controls and training
Secure data centers with physical security measures
Comprehensive logging and monitoring

5Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Call recordings are retained for 90 days by default, unless you configure a different retention period or delete them earlier.

6Your Rights and Choices

Depending on your location, you may have the right to:

1Access and receive a copy of your personal information
2Correct inaccurate personal information
3Delete your personal information
4Restrict or object to processing of your personal information
5Data portability
6Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

7International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email

[email protected]

Address

100 California St, SF

Phone

+1 (888) 555-CALL