Features
Everything a great front desk does, on every call.
01 · Answers
It answers.
Every call, on the first ring, day or night, with your greeting and your business name. It holds a real conversation instead of reading out a menu.
- Knows your businessYour services, prices, hours, policies and FAQs, plus any documents you upload (PDF, Word or text).
- Talks like a personFollows the conversation, copes with interruptions, and picks up again when a caller changes their mind mid-sentence.
- Doesn't make things upWhen it doesn't know, it says so and takes a clear message with the caller's name, number and reason for calling.
- Honest about being an AIBy default, if a caller asks, it tells them it's an AI assistant.
02 · Books
It books.
Callers pick a time while they're on the phone. Akol checks your real calendar, books the slot and texts them a confirmation before they hang up.
- Checks live availabilityReads your free and busy times while the caller is on the line, so nothing gets double-booked.Google CalendarOutlook
- Works with your booking pageOffers your open times and texts the caller your booking link.CalendlyCal.com
- Moves and cancels, tooExisting customers can reschedule or cancel in the same call.
- Takes depositsTexts the caller a payment link when you want a deposit up front.SquareStripe
03 · Transfers
It puts the right calls through.
When a caller needs a person, Akol transfers them: to the right department during the day, and to whoever is on call when you're closed.
- DepartmentsGive each team a number. Callers asking about billing reach billing, not the front desk.
- After hoursDecide what happens when you're closed, and which number real emergencies go to.
- Warm transferTells your team who's calling and why before connecting them, and plays hold music while it rings.
- The rest waits for morningMessages and bookings from the night are on your list when you open.
04 · Follow-up
It tells you what happened.
Every call ends with a summary you can read in ten seconds. It reaches you where you already look, and the caller lands in your CRM.
- A summary for every callWho called, what they wanted and what Akol did about it, with the full transcript. Recordings are included from the Pro plan.
- Where you already lookBy email, in your dashboard, or in a team channel.SlackMicrosoft Teams
- Callers go straight into your CRMNew and returning callers are logged with the details from the call.HubSpotSalesforcePipedriveZoho CRMClioFollow Up Boss
- Connect anything elseSend call events to your own systems with webhooks (Pro and up), or wire up any app.ZapierMaken8n
05 · Reports
It shows you the numbers.
How many calls came in, how long they took, what they were about and how callers felt. Check it in a minute a week, or export all of it.
- Volume and outcomesCalls per day, talk time, and how many turned into bookings, transfers or messages.
- Sentiment on every callPositive, neutral or negative, so you can call back the unhappy ones first.
- Find any callSearch by caller name, phone number or what the call was about.
- Export to CSVTake your call history into a spreadsheet or your own reporting.
06 · Outbound
It makes calls, too.
Point Akol at a list and it works through it for you, inside the rules that keep outbound calling legal and polite.
- Upload a list and choose the scriptAppointment reminders, follow-ups, win-backs: the same voice and business knowledge as your inbound calls.
- Respects do-not-callSkips numbers on your own do-not-call list and on the national registry.
- Calls when you allow itOnly inside the calling hours you set, and never past your daily limit.
- Handles no answer and no thanksDetects voicemail and leaves your message. When someone asks not to be called again, it stops.
Included on every plan. Even Free.
- Unlimited agentsA different voice or persona for every line.
- Unlimited businessesRun several locations or brands from one account.
- Unlimited team membersOwner, admin, member and view-only roles.
- Every integrationCalendars, CRMs, Slack, Teams and more.
- Summaries and transcriptsFor every call, in your dashboard.
- Your own knowledge baseFAQs plus uploaded documents.
- Browser test callsTalk to your agent before customers do.
- Two-factor sign-inProtect the dashboard for your whole team.
Questions.
Judge for yourself: call 1 (888) 882-2559, or take a live call on our homepage. It's the same receptionist your callers would get.