Skip to main content
Legal Center

Legal Documents & Policies

Transparency and trust are at the core of everything we do. Review our policies to understand how we protect your data and ensure compliance.

Acceptable Use Policy

Last updated: October 24, 2025

This Acceptable Use Policy ("AUP") describes prohibited uses of Akol services. Violation of this policy may result in suspension or termination of your account.

Policy Violations Are Taken Seriously

Violations of this policy may result in immediate account suspension, permanent termination, and reporting to law enforcement where applicable.

1

Prohibited Uses

You may NOT use Akol for any of the following:

Illegal Activities

  • Violate any applicable laws, regulations, or industry codes
  • Promote or facilitate illegal activities
  • Engage in fraud, deception, or misrepresentation
  • Launder money or finance terrorism

Spam & Unsolicited Communications

  • Make unsolicited telemarketing or robocalls
  • Send spam or bulk unsolicited messages
  • Violate the Telephone Consumer Protection Act (TCPA)
  • Use autodialers without proper consent
  • Call numbers on Do Not Call lists without exemption

Harassment & Abuse

  • Harass, bully, or intimidate any person
  • Make threats of violence or harm
  • Stalk or unlawfully monitor others
  • Discriminate based on protected characteristics

Deceptive Practices

  • Impersonate any person, business, or entity
  • Misrepresent the nature of AI-generated communications
  • Create misleading caller ID information (spoofing)
  • Engage in phishing or social engineering

Privacy Violations

  • Collect personal data without proper consent
  • Record calls without required disclosure/consent
  • Share personal data without authorization
  • Violate data protection laws (GDPR, CCPA, etc.)

Harmful Content

  • Promote violence, hatred, or discrimination
  • Distribute obscene or pornographic content
  • Facilitate child exploitation in any form
  • Glorify self-harm or suicide

Security Violations

  • Attempt to gain unauthorized access to systems
  • Distribute malware, viruses, or harmful code
  • Interfere with the operation of our services
  • Probe, scan, or test system vulnerabilities
  • Bypass rate limits or usage restrictions

Intellectual Property

  • Infringe copyrights, trademarks, or patents
  • Distribute pirated content
  • Reverse engineer our software or AI models
2

Industry-Specific Requirements

Healthcare

  • Comply with HIPAA and applicable health privacy laws
  • Have a signed BAA in place before processing PHI
  • Use HIPAA-enabled features and configurations

Financial Services

  • Comply with applicable financial regulations
  • Follow required disclosure requirements
  • Maintain required records and audit trails

Legal Services

  • Maintain attorney-client privilege requirements
  • Comply with bar association rules
  • Ensure proper confidentiality protections
3

AI Disclosure Requirements

You must:

Disclose to callers that they are interacting with an AI
Required
Comply with any AI disclosure laws in your jurisdiction
Required
Not program the AI to deny it is artificial
Required
Provide a clear path for callers to reach a human
Required
4

Call Recording Compliance

If you enable call recording:

Comply with all applicable recording consent laws
Provide required notifications to callers
Two-party consent states require explicit consent from all parties
Maintain records of consent where required

Important: Many states require two-party consent for recording. Ensure you understand the laws in all jurisdictions where you operate.

5

Usage Limits

Fair Use Policy

Do not exceed your plan's usage limits
Do not abuse free trial or promotional offers
Do not share accounts between multiple businesses
Do not create multiple accounts to circumvent limits
6

Monitoring & Enforcement

Our Rights

We reserve the right to:

Monitor usage for compliance with this policy
Investigate reported or suspected violations
Remove or disable access to violating content
Suspend or terminate accounts for violations
Report illegal activities to law enforcement

Consequences

Violations may result in:

Warning

Request for corrective action

Temporary Suspension

Services temporarily disabled

Permanent Termination

Account permanently closed

Legal Action

Where appropriate

7

Reporting Violations

To report a violation of this policy, please contact [email protected] with:

Description of the violation
Any relevant evidence (call recordings, numbers, etc.)
Your contact information

We take all reports seriously and will investigate promptly.

8

Changes to This Policy

We may update this AUP at any time. Material changes will be communicated via email or dashboard notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

9

Questions

For questions about this policy: