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How it works

Answering your calls in about five minutes.

Five steps, no IT person, and you talk to it yourself before any customer does. Here's the whole thing, start to finish.
Start free See the steps
Setup~5 min
  1. Tell Akol about your business1
  2. Choose how it sounds2
  3. Talk to it yourself3
  4. Connect your phone line4
  5. Go live5

Step 1 of 5

Tell Akol about your business.

Hours, services and prices, the questions people always ask, and anything written down that it should know. This is what it answers from.

  • Services and pricesWhat you offer, what it costs and how long it takes.
  • FAQs and documentsType answers in, or upload PDF, Word or text files.
  • When to reach youWho takes transfers, and the number for emergencies after hours.

Step 2 of 5

Choose how it sounds.

Pick a voice, set how fast it talks and give it a name. Callers hear that name, your business name and your greeting.

  • Natural voicesListen to each one before you choose.
  • Your paceSlower and calmer, or quick and upbeat.
  • One per lineUse different agents for different numbers, at no extra cost.

Step 3 of 5

Talk to it yourself.

Before any customer hears it, call your new receptionist from your browser. Ask the awkward questions. If an answer is off, fix the business info and try again.

  • No phone neededJust your browser and a microphone.
  • The real thingSame voice, same knowledge, same rules your callers get.
  • Try it as often as you likeTest calls don't touch your phone line.

Step 4 of 5

Connect your phone line.

Keep the number your customers already have and forward it to Akol, or move it over completely. Need a new one? Pick a local or toll-free number in the dashboard.

  • Keep your numberForward it to Akol, or port it in.
  • Or get a new oneLocal or toll-free, searchable by area code.
  • As many as you needNo plan limit on how many lines you run.

Step 5 of 5

Go live.

From the next call on, Akol answers. You get a summary after each call and can watch every call in your dashboard.

  • Every call accounted forSummary, transcript and outcome for each one.
  • Change anything, anytimeEdits to your business info apply from the next call.
  • Grow into itAdd calendars, your CRM or outbound campaigns when you're ready.

Then, when someone calls.

Every call follows the same pattern, whether it's a quick question at noon or a burst pipe at 2 AM.
  1. 01It picks upOn the first ring, with your greeting and business name.
  2. 02It listensTo the whole request, and stops talking when the caller cuts in.
  3. 03It checksYour business info, your documents and your calendar.
  4. 04It actsBooks, transfers, texts a link or takes a message.
  5. 05It confirmsReads back the time, the address or the number.
  6. 06It reportsThe summary to you, the caller to your CRM.

You set the rules.

Akol follows your instructions, not a script someone else wrote. Change any of these whenever you like.
  • What it saysYour greeting, its name, how formal it sounds, and any extra instructions you write.
  • What it knowsOnly what you give it: business details, FAQs and uploaded documents.
  • Who it puts throughA number for each department, and one for emergencies when you're closed.
  • What it won't doMake up answers. If it doesn't know, it takes a message.
  • Whether it says it's an AIBy default, it tells callers honestly when they ask.
  • When it calls outFor outbound campaigns: your calling hours, a daily limit and do-not-call lists.

Your account, kept safe.

Your call data belongs to your business. Here is what protects your account, and how you stay in control of your data.

Privacy policyData processing agreementSubprocessors
  • Encrypted credentialsCredentials for your connected apps are stored with AES-256-GCM encryption.
  • Two-factor sign-inAvailable for every dashboard account.
  • Roles for your teamOwner, admin, member and view-only access.
  • Your data, your callExport your data or delete your account from the dashboard.

Setup questions.

Setup is designed to take about five minutes. A long list of services or documents takes a little longer, and you can keep adding after you go live.

Your first call could be today.

Free plan, no credit card, and you keep your number.
Start freeCall 1 (888) 882-2559