Common Challenges We Solve
Sound familiar? Here's how Akol helps.
The Problem
Front Desk Overload
Staff juggle check-ins, phone calls, and guest requests simultaneously.
After-Hours Calls
Night audit staff handle complex reservation requests with limited support.
Repetitive Questions
Same questions about amenities, check-in times, and local attractions asked constantly.
Booking Leakage
Callers book through OTAs when they can't reach the hotel directly.
The Solution
24/7 Reservations
Convert direct bookings around the clock, avoiding OTA commissions.
Guest Services
Handle amenity questions, local recommendations, and service requests instantly.
Multilingual Support
Assist international guests in their preferred language.
Upselling Opportunities
Offer upgrades, packages, and add-ons during every interaction.
Built for Hotels & Hospitality
Industry-specific capabilities included in every plan
Common Use Cases
See how businesses like yours use Akol
Reservations
Book rooms, check availability, and process modifications 24/7.
Guest Questions
Answer questions about amenities, policies, and hotel services.
Concierge Services
Provide local restaurant recommendations, directions, and activity bookings.
Service Requests
Handle requests for extra towels, room service, and maintenance.
"Direct bookings increased 30% once we stopped missing calls. Guests love getting immediate answers, and our front desk team can focus on creating memorable in-person experiences."
Frequently Asked Questions
Can it integrate with our PMS?
We integrate with Opera, Cloudbeds, Mews, and other major property management systems.
How does it handle special requests?
Special requests are logged and can trigger notifications to relevant departments.
Can it upsell rooms and packages?
Yes, configure upsell scripts for room upgrades, packages, and add-on services.
Does it support multiple properties?
Yes, manage multiple properties with property-specific scripts and routing.