Common Challenges We Solve
Sound familiar? Here's how Akol helps.
The Problem
Missed Patient Calls
Patients calling after hours or during busy periods often go to voicemail, leading to missed appointments and frustrated patients.
Staff Overwhelmed
Front desk staff spend most of their time answering phones instead of helping in-office patients.
Scheduling Chaos
Double bookings, no-shows, and scheduling conflicts create operational headaches.
HIPAA Concerns
Ensuring patient information is handled securely and compliantly is a constant challenge.
The Solution
24/7 Patient Support
Never miss a patient call. Our AI handles inquiries, schedules appointments, and answers questions around the clock.
Free Up Your Staff
Let your front desk focus on in-office patients while the AI handles routine phone calls.
Smart Scheduling
Automatic appointment booking with real-time availability checking and confirmation.
HIPAA Compliance Coming Soon
Built with security in mind. Technical infrastructure is in place, and BAAs with vendors are being finalized.
Built for Healthcare & Medical
Industry-specific capabilities included in every plan
Common Use Cases
See how businesses like yours use Akol
Appointment Scheduling
Patients can book, reschedule, or cancel appointments 24/7 without waiting on hold.
Insurance Questions
AI can provide basic insurance information and direct complex queries to billing staff.
Prescription Refills
Capture refill requests and route them to the appropriate provider for approval.
After-Hours Triage
Screen after-hours calls and route emergencies to on-call staff while handling routine matters.
"We've reduced our phone wait times by 80% and our staff can finally focus on the patients in front of them. The secure platform gave us peace of mind from day one."
* Hypothetical example for illustration purposes
Frequently Asked Questions
Is Akol HIPAA compliant?
HIPAA compliance is coming soon. The technical infrastructure is in place, and we are finalizing Business Associate Agreements (BAAs) with our vendors. Contact us to learn more about the timeline.
Can it integrate with our EHR?
We integrate with major EHR systems including Epic, Cerner, and Athenahealth. Custom integrations are available for Enterprise plans.
How does it handle emergencies?
You can configure emergency keywords and routing rules. Urgent calls can be immediately transferred to on-call staff or directed to 911.
Can patients speak to a human?
Absolutely. Callers can request to speak with staff at any time, and the AI can transfer calls based on your routing rules.