Example scenarioThis case study represents a projected scenario based on typical use cases. Actual results vary by business.
Martinez Plumbing & HVACHome Services
Plumbing Company Captures 100% of Calls, Grows Revenue 25%
Martinez Plumbing & HVAC is a family-owned business serving the Phoenix metro area. With technicians constantly on jobs and a small office staff, they were missing too many calls—especially emergency service requests.
- Industry
- Home Services
- Location
- Phoenix, AZ
- Team size
- 15 technicians, 3 office staff
The results.
100%Calls answeredZero missed calls, day or night
25%Revenue increaseWithin the first quarter
3minEmergency dispatch timeOn-call tech notified immediately
45%More appointments bookedAI captures calls staff would miss
20hrsWeekly time savedOffice staff focus on other tasks
4.9★Google ratingUp from 4.5 before implementation
The challenge
- Missing 30% of calls during busy periods
- Emergency calls after hours went to voicemail
- Office staff overwhelmed coordinating schedules
- Lost revenue from missed service calls
- Competitors capturing their potential customers
- No reliable way to dispatch emergency calls
The solution
- Implemented Akol for 24/7 call handling
- Configured emergency dispatch with on-call technician rotation
- Set up service area verification before booking
- Integrated with ServiceTitan for real-time scheduling
- Created quote request capture for non-urgent jobs
- Enabled SMS confirmations and reminders
Implementation.
1 week from start to full deployment
Day 1-2
ServiceTitan integration and service area setup
Day 3
Emergency dispatch configuration and testing
Day 4-5
Staff training and process documentation
Day 6-7
Full deployment with monitoring
Ongoing
Monthly optimization and new feature rollout
What they say.
"We went from missing 30% of our calls to capturing every single one. Our revenue increased 25% in the first quarter. The emergency dispatch feature alone is worth the investment."
"The AI handles scheduling better than we could. It knows our service areas, technician availability, and can even give accurate time estimates. Our customers love it."
What's next for Martinez Plumbing & HVAC.
01
Adding preventive maintenance reminder calls
02
Expanding to commercial service division
03
Testing lead qualification for large projects
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